At Vats Sports, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you need to cancel your order or seek a refund. Our Cancellation and Refund Policy is designed to provide you with clarity and fairness in such situations.

Cancellation Policy:

1. Order Cancellation:

   • You may cancel your order within 24 hours of placing it for a full refund.
   • To cancel your order, please contact our customer support team with your order details.

2. Customized or Made-to-Order Products:

   • Orders for customized or made-to-order products cannot be canceled once production has begun.

Refund Policy:

1. Eligibility:

   • Refunds are applicable only for eligible orders that meet our return criteria.
   • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

2. Refund Process:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

3. Non-Refundable Items:

   • Certain items are non-refundable, including gift cards, downloadable software, and perishable goods.

4. Return Shipping:

   • You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

5. Late or Missing Refunds:

   • If you haven’t received a refund yet, please check your bank account first.
   • Then contact your credit card company, as it may take some time before your refund is officially posted.
   • If you’ve done all of this and still have not received your refund, please contact us.

We reserve the right to update or modify this Cancellation and Refund Policy at any time without prior notice. By placing an order with us, you acknowledge and agree to abide by the terms outlined in this policy.

If you have any questions or concerns regarding our Cancellation and Refund Policy, please don’t hesitate to contact our customer support team. We’re here to assist you every step of the way.

Thank you for choosing Vats Sports. Your satisfaction is our priority.